Damaged plants
Report a live-plant condition issue within 48 hours of delivery.
AGARDENI LLC
Customer Service
Customer Service is the action side of our Marketplace Policies. Submit a case for order help, plant condition, shipping, cancellation, tax documentation, or another issue.
Read Marketplace Policies →What we can help with
Shipping delay or lost package
Ask us to review tracking and the appropriate carrier claim path.
Marked delivered but missing
Request help reviewing a carrier-confirmed delivery.
Wrong plant or order
Report an incorrect item or order discrepancy.
Cancellation
Request cancellation within 48 hours, subject to fulfillment status.
Refund or replacement
Ask about an existing claim, adjustment, refund, or replacement.
Tax exemption
Contact us about resale or tax-exemption documentation.
General support
Ask a question about an order, shipping, quality, or the Marketplace.
Live plant claims
Keep the plant, box, label, and photos
Plant-condition claims must be submitted within 48 hours of confirmed delivery. Keep the original packaging and shipping label while the request is reviewed.
Carrier resources
Customer Service videos
Short guides for plant arrival, 48-hour claims, and delayed or missing packages can be added here as they are produced.