Marketplace Policies

Live-plant orders are generally prepared and shipped within 3–7 days after an order is placed. Most orders leave our Florida shipping location between Wednesday and Saturday. Fulfillment timing may vary because of live-plant availability, preparation, holidays, carrier schedules, and conditions at our shipping location.

Agardeni gives priority to USPS Priority Mail for standard live-plant shipments whenever practical. Depending on destination, package size, and cost, we may use USPS Priority Mail Flat Rate packaging or standard Priority Mail packaging. For Florida and destinations relatively close to Florida, standard Priority Mail may be selected when it is more economical while maintaining the intended service level.

Agardeni may also use UPS 3 Day Select or a faster UPS service when appropriate for the order, destination, plant material, or selected shipping option. Delivery dates and carrier transit estimates are not guarantees by Agardeni.

Agardeni ships live plants from Florida. We may delay a shipment when conditions at our Florida shipping location are unusually cold, hot, stormy, or otherwise unsafe for plant handling and transit.

We do not continuously monitor destination temperatures throughout the United States before every shipment, and standard shipments do not currently include heat packs or cold packs. Customers should consider local weather, monitor tracking, and bring live-plant packages indoors promptly after delivery.

Agardeni cannot guarantee plant condition when damage results primarily from extreme destination temperatures, prolonged exposure after confirmed delivery, or other conditions outside our reasonable control.

Live plants should be unpacked and inspected promptly. A claim for plants that arrive materially damaged, incorrect, or in unacceptable condition must be submitted to Agardeni Customer Service within 48 hours of confirmed delivery.

Customers should retain the plants, original packaging, and shipping label and be prepared to provide clear photographs of the plant material, packaging, and label. Approved claims may be resolved by a replacement, partial refund, or refund up to the purchase price of the affected plant material.

Healthy live plants are perishable goods and are generally not returnable because of a change of mind. Agardeni does not require a damaged live plant to be mailed back unless specifically requested.

A carrier delay does not automatically mean plant material is damaged. If tracking shows a shipment is taking substantially longer than expected, contact Customer Service so the tracking history can be reviewed. If the shipment later arrives, the 48-hour plant-condition claim window begins when the carrier records the package as delivered.

For packages that appear lost before delivery, Agardeni may assist with the applicable carrier claim process. Customers should retain all packaging, labels, tracking information, and evidence until a claim is resolved.

If tracking shows a package was delivered to the address supplied at checkout but the customer cannot locate it, the customer should first check the delivery area, household members, neighbors, and carrier delivery details. Agardeni may assist with reasonable carrier inquiries, but replacement or refund is not automatically guaranteed for a package confirmed by the carrier as delivered to the address provided.

Agardeni is not responsible for delivery problems caused by an incorrect or incomplete shipping address supplied by the customer.

Cancellation requests must be submitted within 48 hours of the order being placed. A request can only be honored if fulfillment has not already progressed beyond the point where cancellation is reasonably possible.

A cancellation is not complete until Agardeni confirms it. Orders that have already entered advanced fulfillment or shipped cannot be canceled.

Agardeni uses frequently refreshed marketplace inventory data, including regular supplier updates, to provide a high level of confidence that listed plants are available when an order is placed. Live plants are perishable, however, and inventory can change between updates.

In rare cases, material may become unavailable because of plant loss, quality concerns, inventory adjustments, overlapping demand, or other changes before fulfillment is completed. Final fulfillment is subject to current availability and Agardeni quality review.

If material becomes unavailable after purchase, Agardeni may offer an appropriate replacement, delay the affected item, make a partial adjustment, or refund the unavailable item. Agardeni may decline to fulfill plant material that does not meet acceptable quality standards even when it was previously shown as available.

Grade Ameans healthy, vigorous, true-to-type plant material meeting Agardeni's preferred marketplace quality standard.

Grade Bmeans healthy and viable plant material that may show minor cosmetic variation, smaller-than-typical growth, leaf blemishes, trimming, or other non-critical variation that does not materially affect the plant's ability to establish and grow.

Grade B never means diseased, pest-infested, dying, mislabeled, or structurally unsound plant material. Where a quality preference is offered at checkout, Agardeni uses that preference during review and fulfillment.

Applicable sales tax may be collected where required. Business customers requesting tax-exempt or resale treatment are responsible for providing valid documentation before exempt treatment is applied.

Agardeni collects information needed to operate the Marketplace, communicate with customers, process orders, provide support, and fulfill shipments. This can include contact information, order data, shipping information, support requests, and related transaction data.

Payments are processed through Stripe. Agardeni does not need to store a customer's full payment-card number in order to operate the Marketplace. Information may be shared with service providers such as payment processors and shipping carriers when reasonably necessary to provide the requested service or comply with law.

Agardeni does not sell customer payment information. Customers may contact Customer Service with privacy-related questions.

Prices, availability, plant appearance, and fulfillment options may change. Live plants naturally vary in height, leaf count, color, maturity, and form, and product imagery represents typical material rather than an identical promise for every individual plant.

Submission of an order does not eliminate Agardeni's right to review inventory, plant condition, payment status, and fulfillment feasibility. To the extent permitted by law, remedies for an approved plant-material claim are limited to replacement, adjustment, or refund up to the purchase price of the affected material.

By completing a purchase through the Agardeni Marketplace, the customer agrees to these Marketplace Policies as they apply to that transaction.